Understanding Error Messages

On occasion, users encounter an error message that looks something like this:

When this happens, it is most likely due to there being no valid reason for the certificate being requested. If you believe this is a mistake, it's important that you ensure that your organizational profile includes:

• The appropriate reason you're create the exemption
• The organization has documented nexus in the state you're attempting to create the certificate in, either physical (with a location listed in XMPT), or economic nexus, when a TIN is present in XMPT and there is no physical address in that jurisdiction.

If you've checked these items and are still not sure about why you're receiving an error, please contact us.